| Review
Current State of People, Process and Technology
People
- 360 degree review of your personnel's technology:
- skills
- interest
- use
- culture
Process
- Identify key business processes
- Identify what processes are and are not working well
- Identify how technology is and isn't being used in those
processes
Technology
- Review current HW/SW inventory
Establish Ideal State with Measurable Objectives
for Improvement
Develop Gap Closure Plan
- Identify underutilized technologies
- Prioritize processes to be addressed
- Identify or assign stakeholders and process owners
- Develop training plan
Identify resources for training, if necessary
Implement Plan
- Set the culture, as appropriate
- Train personnel as necessary
- Reengineer identified processes, as necessary
Measure, Monitor and Adjust. Repeat.
Track the results of the implementation against the ideal
state measurable objectives and adjust the implementation
plan as necessary.
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External
Business Factors Assessment
- Competition
- Economy
- Market conditions
- Regulatory Issues, if applicable
- Identify opportunities and threats
Internal Business Factors Assessment
- Corporate Strategy
- Corporate Culture
- Identify key business processes
- Existing Measurable Objectives
- Identify strengths and weaknesses
External Technology Audit
- Customers/Clients
- Suppliers
- Competitors
Internal Technology Audit
- 360 degree review of personnel skills, interest and use
- Review current HW/SW inventory
- Document critical processes currently using, and not
using technology
Technology Plan
- Prioritized the technology needs
- Determine financial resources needed
- Prepare an estimated timeline for completion
- Identify staff/vendor requirements
- Identify or assign stakeholders and process owners
- Detail the expected results, in terms of incremental
revenue or saved costs
- Determine measures of effectiveness
Implementation of the plan
- Set the culture, as appropriate, for any necessary changes
- Purchase required hardware and software
- Train staff on how to apply technology optimally, as
needed
- Hire, staff, contract personnel resources
Measure, Monitor and Adjust. Repeat
Track the results and effectiveness of the technology plan
and implementation schedule. Shifting market conditions, evolving
competition and maturing technology all dictate that this
is not a 'one and done' process. It is an ongoing, cyclical
process that all companies follow in order to achieve, maintain
or return to excellence. |